Free Shipping Policy

Returns & Refunds Policy

Last updated: 28 August 2026

At N3G0X Tech, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and refunds in accordance with applicable UK consumer protection laws.

This policy explains how to return products, request a refund and exercise your legal consumer rights when purchasing from N3G0X Tech.

1. Your Right to Cancel an Online Order

If you purchase a product from N3G0X Tech online, you have the legal right to cancel your order within 14 days of receiving the goods, without having to provide a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods to us.

This cancellation right applies in addition to your other legal rights relating to faulty, damaged or incorrectly described products.

2. How to Request a Return

To request a return, please contact us at:

Email: supportn3goxtechonline@gmail.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return, if applicable

• Your preferred resolution, where appropriate

We will provide you with the relevant return instructions.

Please do not send products back to us before contacting our customer support team, as this may delay the processing of your return.

3. Condition of Returned Products

When cancelling an order because you have changed your mind, you may handle the product only as much as reasonably necessary to establish its nature, characteristics and functionality, in the same way you would be able to examine it in a shop.

You may be responsible for any reduction in the value of the goods caused by handling beyond what is reasonably necessary.

Products should, where reasonably possible, be returned with their original packaging, accessories, manuals and other items supplied with the product.

This does not affect your statutory rights if a product is faulty, damaged, not as described or otherwise does not meet the requirements of UK consumer law.

4. Faulty, Damaged or Incorrect Products

If you receive a product that is:

• Faulty

• Damaged

• Not as described

• Not fit for its intended purpose

• The wrong product

please contact us as soon as possible.

Under UK consumer law, consumers generally have a 30-day short-term right to reject faulty goods and receive a full refund, subject to the applicable legal requirements.

Where appropriate and where the legal requirements apply, customers may also have rights to a repair or replacement.

Nothing in this policy limits or excludes your statutory rights.

5. Refunds for Cancelled Orders

If you exercise your statutory right to cancel an online order, we will issue your refund within 14 days of receiving the returned goods or, where applicable, receiving evidence that the goods have been returned.

Refunds will normally be made using the same payment method used for the original purchase, unless another method has been agreed with you.

For a valid cancellation, we will refund the standard delivery charge originally paid for the order. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option available.

6. Return Shipping Costs

If you are returning an item because you have simply changed your mind, you may normally be responsible for the direct cost of returning the goods, unless:

• We have agreed to cover the return cost;

• The product is faulty;

• The product was incorrectly supplied; or

• Applicable law requires us to cover the return costs.

If a product is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide appropriate instructions.

7. Products That Cannot Normally Be Returned

Certain products may be excluded from the statutory cancellation right where an applicable legal exception applies.

Examples may include:

• Products made to the customer's specifications or clearly personalised;

• Products that are liable to deteriorate or expire rapidly;

• Sealed products that are not suitable for return for health or hygiene reasons once unsealed, where the legal conditions for the exception apply;

• Sealed software, recordings or similar products where the seal has been broken, where applicable;

• Digital content supplied immediately with the customer's agreement where the customer has acknowledged that the cancellation right will be lost.

Any applicable exceptions will be communicated to customers before or at the time of purchase where required by law.

8. Exchanges

Where appropriate, we may offer an exchange for an alternative product.

However, offering an exchange does not remove any statutory rights you may have under UK consumer law, including rights relating to faulty or misdescribed goods.

9. Refund Processing Time

Once your return has been approved and the applicable refund conditions have been met, we will process the refund as soon as reasonably possible and within the legal timeframe.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

10. Sale and Discounted Products

Products purchased during a sale, promotion or discount are subject to the same statutory consumer rights as products purchased at full price.

A discount or promotional offer does not remove or reduce your legal rights regarding faulty, damaged, misdescribed or otherwise non-conforming goods.

11. Proof of Purchase

To help us process your return quickly, we may ask for your order number, receipt, confirmation email or other reasonable proof of purchase.

12. Our Commitment

N3G0X Tech is committed to treating customers fairly and complying with applicable UK consumer protection legislation.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or limit any legal rights that you have under UK law.

13. Contact Us

If you have any questions about returns, refunds or your consumer rights, please contact us:

N3G0X Tech
Email: supportn3goxtechonline@gmail.com
Website: www.n3goxtechonline.com

We will do our best to resolve your issue promptly and fairly.

N3G0X Tech — Your satisfaction matters to us.